Privacy Policy

Contact Information
87 Brook St. Erith, Kent, DA8 1JJ
Tel: 07449 158409

1. Introduction

Elite Tree Care & Gardening Services Ltd. is committed to protecting the privacy and security of our clients' personal information. This policy outlines our practices regarding data collection, use, and sharing, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

For the purposes of identification, the Data Controller is Elite Tree Care & Gardening Services Ltd.

2. Personal Data Collection

We collect personal data such as names, addresses, phone numbers, and email addresses. This information is essential for us to provide our recycling services effectively and to communicate with you.

3. Purpose of Data Collection

The personal data collected is solely used for the purpose of carrying out the required recycling work and for maintaining communication with our clients. No other use of this data is intended.

4. Data Storage and Security

Your personal data is stored securely on our Wix platform and our Customer Relationship Management system, HubSpot. Both platforms are protected with Multi-Factor Authentication (MFA) to ensure the highest level of data security. We remove data from Wix as soon as reasonably possible to mitigate data risks.

5. Data Sharing and Disclosure

We respect your privacy and will not sell or share your personal data with third parties, except as required by law or as necessary to provide the services you have requested from us.

Some service providers are located outside of the European Economic Area (EEA) and therefore it may be necessary to transfer your personal data outside of the EEA. Where the transfer of your data outside of the EEA takes place we will make sure that it is protected in the same way as if the data was inside the EEA, and it only occurs with your consent.

We will use one of the following safeguards to ensure this:

Where the European Commission has issued an adequacy decision determining that a non-EEA country or organisation ensures an adequate level of data protection.
A contract is put in place with the recipient of the data obliging them to protect the data to the same standards as the EEA.
The transfer is to an organisation that complies with the EU-US Privacy Shield.

6. User Rights

Under the UK General Data Protection Regulation (UK GDPR), you have several rights concerning your personal data. These include:

Right to Access: You have the right to request access to your personal data that we hold. This is known as a 'subject access request'.
Right to Rectification: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request its correction.
Right to Erasure (Right to be Forgotten): You can ask us to erase your personal data from our systems, provided there are no legal grounds for us to continue processing this data.
Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data.
Right to Data Portability: You have the right to request the transfer of your personal data to another organization, in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Right in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

If you wish to exercise any of these rights, please contact us at the provided contact details. We will respond to your request in accordance with UK GDPR requirements. If you have any concerns about our use of your personal data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

7. Use of Cookies and Tracking Technologies

Our website uses Google Analytics to help us understand how our site is used and to improve user experience. Google Analytics places cookies on your device to collect standard internet log information and visitor behavior information in an anonymous form. You have the option to opt out of these cookies through your browser settings. If you are logged into the Chrome browser using your Google Account, you can also update your privacy settings to reflect your choices.

You can find out more about cookies on the All About Cookies website

8. Policy Updates

We may update this policy from time to time. All updates will be posted on our website. We encourage you to review our privacy policy periodically.

9. Compliance with Laws

We are committed to complying with all applicable laws, including the UK GDPR and PECR, in our handling of personal data.

10. Consent and Opt-In/Opt-Out Mechanisms

Consent for collecting your data is obtained through our website forms, text messages, or verbally. You can opt out of receiving communications from us or change your preferences at any time by emailing us.

11. Making a Complaint

If you are unhappy with the way that we have processed or handled your data then you have a right to complain to the Information Commissioner’s Office (ICO). The ICO is the supervisory body authorised to regulate the handling of personal data within the United Kingdom. The contact details for the ICO are:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/concerns/

Subject Access Requests

Under the UK General Data Protection Regulation (UK GDPR), you have the right to request access to the personal data that Eco Elite Services Ltd. holds about you. This is known as a "Subject Access Request."

Subject Access Requests are dealt with in line with the guidance given by the Information Commissioner’s Office (ICO).

How to Make a Request:

You can make a subject access request verbally or in writing, including via email. For your convenience, we recommend sending requests to elitetreecare@hotmail.com

Identification:

To protect your data, we may require proof of your identity before processing your request. This is to ensure that personal data is not disclosed to anyone who has no right to receive it.

Response Times:

We aim to respond to your request within one month of receipt. If your request is particularly complex or you have made multiple requests, we may extend this period by up to two additional months and will inform you of the extension within the first month.

Rights:

Data subjects have the right to the following:

To be told whether any personal data is being processed
To be given a description of the personal data, the reasons it is being processed and whether it will be given to another organisations or people.
To be given a copy of the information comprising the data, and given details of the source of the data where this is available.

Your right to access your personal data is an important part of your data protection rights. If you have any questions about making a subject access request, please do not hesitate to contact us.